CX Kompass

Keka's internal copilot for product knowledge — ask in plain English, get help articles, SOPs, and live roadmap answers with their sources. Vibe-coded by the Customer Excellence team at Keka: human ideas, AI hands.

Chapters

Jul 2026

  • First answer — chat over live CX data via Cortex agents
  • Knowledge answers from help articles and playbooks (Beacon)
  • Admin observability, private-beta onboarding, the coach tour
  • Answer feedback → content team loop, with status tracking
  • Chat sharing — read-only snapshot links

Aug 2026

  • One knowledge overlay: articles, playbooks and tasks, breadcrumbed

Made withby the Customer Excellence teambuilt with Claude

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